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ONLINE SHOP |
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Anti-dustmite covers |
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Dust
Mites and Allergy |
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Atopic dermatitis suit |
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Protec'Som |
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Partners |
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Exclusive! Lost or damaged
during transport,
your product will
be replaced free of charge.
Contrary to the usual rules for
mails orders, that withdraw the responsibility of the seller when
the parcel has left the the Post office, Protec'Som ensures responsibility
of the product until the delivery of your item.
You are protected by your
statutory rights (under the usual
reserve) if the parcel is
damaged in transit.
Your orders are processed daily, from Monday to
Saturday, in the following way : |
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1° Order receipt
: A short time after your order, an email confirmation will be
sent to you. |
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2° Confirmation : if you
paid for your order online, a second email will be sent to you, within
24 hours, to confirm your order and to inform
you of the delivery date (generally within 24 hours during workdays,
except for custom-made items)
If you chose to pay by cheque,
this second email will be sent when ProtecSom has received the
payment. |
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3° Preparation : Generally
your order will be processed on
the same day, or the day after, if the order was received after
11am. The ordered items are grouped together for the preparation of your
parcel. A first check of
your delivery is done at this stage. |
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4° Items are registered :
Thanks to their unique bar code. The invoice added to your parcel, is made
from this registration.
The Product guide and guarantee are also added to your parcel at
this stage. |
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5° A last check : A visual
check is
done before the package is sealed. The invoice is
added to the contents. |
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6° The weighing : The
weighing has a
double use: 1) It gives the
weight for the printing of the identification tag intended to the
Post office.
2) Check that the contents
corresponds to the weight of your parcel.
In the case of a anomalous weight,
the parcel will be re-opened and a correction will be made, if
necessary. |
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7° Shipment : the
identification tag, that allows the priority processing of your
order, will be printed and pasted onto the parcel.
The parcel is now ready to be
taken
to the Post office. The time is approx. 2pm
You will get your parcel:
- Between 1 to 2 days, if you live in
Metropolitan France and if you choose La Poste
- Between 2 to 4 days, for the rest
of the European Union.
The parcel will be
delivered to you, after receipt of a signature upon
delivery.
In case of absence, the parcel
could be sent to you a second time, on a day of your choice (from monday to
friday, if you choose the express shipment) or it will await
collection from the Post office by you for up to two weeks. |
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8° The follow-up of your
shipment : Whatever
your choice of shipping method, we can track your parcel and inform you of its
stage of delivery at any moment. |
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